Nordica Fertility Centre is committed to providing world class assisted reproductive services, including diagnostics, infertility treatment, the use of advanced reproductive technologies, and the treatment of gynaecological conditions. These services are delivered to consistently meet the needs and expectations of patients at all times.

The Centre is also committed to implementing and maintaining the ISO 9001:2015 standard through effective operations and continuous improvement of all Quality Management System processes across the organisation.

Our Commitments

To achieve this, Nordica Fertility Centre will:

• Promote continuous improvement of the effectiveness of the Quality Management System
• Comply with customer requirements, ISO 9001:2015 standards, applicable statutory and regulatory requirements, and other relevant stakeholder expectations
• Adopt and utilise modern technologies and equipment where possible
• Continuously improve systems to ensure service safety, prevent quality incidents, and eliminate defects
• Engage qualified, highly skilled, and knowledgeable personnel, while ensuring their competencies are regularly upgraded in line with evolving technologies and procedures
• Regularly seek and apply customer feedback to improve service quality and delivery

Quality Framework

This Quality Policy serves as a framework for setting, monitoring, reviewing, and achieving quality objectives, programmes, and targets. It is reviewed periodically to ensure its continued suitability and effectiveness during Management Review Meetings.

Responsibility

The Managing Director is responsible for ensuring that this Quality Policy:

• Is effectively implemented and maintained as documented information
• Is communicated to all relevant stakeholders within the organisation
• Is understood and applied appropriately across all operational levels